Grievance Redressal Policy
In plain language: Email our Grievance Officer with specifics. We acknowledge within 48 hours and aim to resolve within 15 days (faster for serious content).
1. Purpose
This policy implements grievance redressal consistent with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 of India.
2. Grievance Officer (interim)
Grievance Officer: Founder, EMERGE (interim — a named officer will be designated upon incorporation).
Email: emerge.doctor4u@gmail.com
Subject line: “Grievance — [topic]”.
3. What to include
- Your name and contact (and, for institutions, your authority to act).
- Exact URL/screenshot of the content or behaviour complained of.
- The specific grounds (e.g. defamation, privacy violation, impersonation, patient-information breach).
- Any supporting evidence.
4. Timelines
- Acknowledgement within 48 hours.
- Resolution within 15 days; serious classes of content (e.g. patient privacy, impersonation, explicit imagery) are acted on with priority.
- Outcomes may include removal, restriction, labels, account action, or a reasoned decline.
5. Appeals
If unsatisfied, reply to the resolution email marked “Appeal”; appeals are re-reviewed afresh.
6. File a grievance online
Prefer to log it directly? Submit the form below — it reaches our grievance team and is tracked to resolution. You'll also get an acknowledgement at the email you provide.
Questions about this policy? Contact emerge.doctor4u@gmail.com. See all policies at the EMERGE Legal & Trust Center.